Support and Contact

Keyo Payments Private Limited currently operates a single published customer contact channel: support@keyo.in. We use this inbox for product support, subscription questions, privacy requests, billing reviews, and legal-policy enquiries.

We do not currently advertise phone support, live chat, or community support as official escalation paths for account-specific matters. Using one monitored inbox keeps requests auditable and easier to route correctly.

Put one of the following prefixes at the start of your email subject line so the request reaches the right queue quickly:

• [Account] for sign-in, access, or document issues
• [Billing] for subscription, renewal, charge, or invoice questions
• [Privacy] for access, deletion, export, or data handling requests
• [Security] for suspected vulnerabilities, suspicious activity, or unauthorized access concerns
• [Legal] for policy, compliance, or contractual questions

A concise first message reduces back-and-forth and makes support more enterprise-ready. Include the items that apply:

• The email address used for your Keyo account
• Your subscription ID, payment ID, or order reference if relevant
• The page URL or product area where the issue occurred
• Clear reproduction steps and screenshots when reporting bugs
• For privacy requests, the specific right you want to exercise (access, correction, deletion, export, objection)

Do not email passwords, one-time passcodes, full card numbers, or unnecessary government identifiers. If you are reporting a suspected security issue, send only the minimum information needed to reproduce or verify the concern and use the [Security] prefix.

If you believe your account has been accessed without authorization, say so clearly in the subject line so the request can be prioritized.

For policy and billing context before you write in, review the pages below:

• Terms of Service
• Privacy Policy
• Refund Policy
• Cookie Policy