Refund Policy

This Refund Policy explains how Keyo Payments Private Limited handles billing reviews, refund requests, subscription cancellations, and one-time purchase disputes. It applies to paid Keyo products unless a separate written agreement states otherwise.

Except where required by law or where a verified billing error occurred, payments are generally non-refundable once the relevant subscription period, purchase entitlement, or usage top-up has been provisioned to your account.

Cancelling a subscription stops future renewals. It does not normally reverse charges for the current billing period.

We review refund requests in limited cases such as the following:

• Duplicate or clearly unintended duplicate charges
• Charges processed after a cancellation was successfully confirmed
• The amount charged differed from the amount shown at checkout
• A platform-wide technical incident materially prevented access to a paid entitlement for a meaningful portion of the paid period

• Change of mind after purchase
• Unused time remaining in a billing cycle after cancellation
• Unused credits or top-ups that were successfully provisioned
• Dissatisfaction where the service remained available as described
• Failure to cancel before an automatic renewal date
• Promotional or discounted purchases unless required by law

You can cancel recurring subscriptions from the billing or subscription area of your account. Cancellation prevents future renewal charges and usually leaves access active until the current paid period ends.

If you need help locating the cancellation controls, email support@keyo.in with the subject prefix [Billing].

Send an email to support@keyo.in with the subject prefix [Billing] and include:

• Your Keyo account email address
• The payment ID, subscription ID, or transaction reference
• The charge date, amount, and currency
• A short explanation of why you believe the charge is incorrect
• Any supporting screenshots or confirmation emails

Before initiating a chargeback, contact us so we can investigate and, where appropriate, resolve the billing issue directly. Filing an unjustified chargeback may result in temporary account restrictions while the dispute is reviewed.

If a refund or credit is approved, we will process it using the original payment method or another method we communicate to you. Banking and payment-provider timelines may affect when the final reversal becomes visible to you.

We may update this policy as our products or billing models change. Material revisions will be reflected in the date shown above.