Privacy Policy

This Privacy Policy explains how Keyo Payments Private Limited ("Keyo", "we", "our", or "us") processes personal data when you use the Keyo website, create an account, upload or edit documents, make a payment, or contact support.

It applies to information processed through our public website, authenticated product areas, customer support workflows, and hosted checkout or subscription flows that support the Keyo service.

Depending on how you use Keyo, we may collect the following data:

• Account data: name, email address, authentication identifiers, and profile details you choose to add
• Career-content data: resumes, cover letters, job descriptions, work history, education, skills, and other material you upload or generate in the product
• Billing and transaction data: subscription status, payment references, plan selections, and purchase history processed through third-party payment providers
• Usage and device data: IP address, browser and device characteristics, diagnostic logs, feature usage, and request metadata needed to operate and secure the service
• Support data: messages, attachments, and account context shared when you contact us

We use personal data to operate Keyo and meet our obligations.

• Provide editing, generation, export, and document-management features
• Authenticate users, secure accounts, and prevent abuse or fraud
• Process subscription, renewal, and one-time payment transactions
• Deliver AI-powered suggestions and resume optimization workflows
• Respond to support, privacy, billing, and legal enquiries
• Monitor platform performance, reliability, and security
• Comply with legal, tax, accounting, and regulatory requirements

Keyo uses AI and infrastructure providers to process the content you submit in order to generate, refine, or transform career documents. This can include resume text, job descriptions, prompts, and edits.

We use this content to fulfill your request and run the product. We do not intentionally use your personal resume content to train public models unless we clearly disclose that change and obtain any required consent first.

Because resumes can contain sensitive personal or professional data, you should avoid submitting information that is not necessary for the document or task you want Keyo to perform.

Where applicable law requires a legal basis, we typically rely on one or more of the following:

• Contract: to provide the service you requested and maintain your account
• Legitimate interests: to secure, improve, and support the platform
• Legal obligations: to satisfy tax, accounting, fraud-prevention, and compliance requirements
• Consent: where we specifically ask for it, such as optional communications or future features that require permission

We do not sell your personal information. We may disclose data only where necessary to run the service or comply with law.

• Cloud, database, authentication, and storage providers
• Payment and subscription processors used for billing operations
• AI, analytics, security, and infrastructure vendors supporting Keyo
• Professional advisers, auditors, or regulators where required
• Parties involved in a merger, financing, acquisition, or asset sale if the business changes ownership

We retain data for as long as needed to provide the service, maintain business records, resolve disputes, enforce our agreements, and meet legal obligations. Retention periods vary based on the data type and purpose.

We use reasonable technical and organizational safeguards designed to protect account, document, and billing data. No system is completely risk-free, so users should also protect their credentials and use good security hygiene.

Some vendors may process data in jurisdictions outside your home country. Where that happens, we rely on contractual and operational safeguards appropriate to the transfer.

Depending on your location, you may have rights to access, correct, export, delete, or object to certain processing of your personal data. You may also be able to withdraw consent where processing is based on consent.

To submit a request, email support@keyo.in with the subject prefix [Privacy] and enough account detail for us to verify the request.

Keyo is not intended for children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us so we can investigate and remove it where appropriate.

Our website or product may link to third-party services. Their data practices are governed by their own terms and privacy notices, not this policy.

We may update this Privacy Policy as the product, our vendors, or the law changes. When updates are material, we will revise the date above and may provide additional notice inside the product or by email.

Questions, complaints, or privacy requests should be sent to support@keyo.in.